Terms & Conditions

Definitions and Interpretations

• "We," "Us," "Our," or "Company" refers to Windicon Travel Limited, a registered travel agency operating within Nigeria and internationally.
• "Website" refers to the Windicon Travel Limited platform accessible at windicontravel.com and all associated subdomains and mobile applications.
• "Services" include but are not limited to flight booking, hotel reservations, car rentals, travel insurance, payment processing, and related travel arrangements.
• "User," "You," or "Customer" refers to any individual or entity accessing our website or utilizing our services.
• "Booking" refers to the confirmed reservation of travel services through our platform.
• "Traveler" refers to the individual(s) whose name appears on the travel booking.
• "Third-Party Suppliers" refers to airlines, hotels, car rental companies, and other service providers whose services we facilitate.

Eligibility and Account Registration

• You must be at least 18 years of age or have parental/guardian consent to use our services.
• You are responsible for maintaining the confidentiality of your account credentials and password.
• You must provide accurate, current, and complete information during registration and booking processes.
• You are solely responsible for all activities that occur under your account. We are not liable for unauthorized access to your account resulting from your failure to protect your credentials.
• We reserve the right to suspend or terminate your account if you provide false or misleading information.
• You agree not to use another person's account or create accounts for fraudulent purposes.

Flight Booking and Reservations

3.1 Booking Process:

• Flight searches on our platform display real-time availability and pricing from partner airlines.
• Prices shown are subject to availability and may change without notice. A confirmed reservation is only established when payment is received and confirmed.
• We facilitate flight bookings on behalf of airline partners. The airline's terms and conditions apply to your flight ticket.

3.2 Price Verification:

• Before final confirmation, prices are re-verified with suppliers. If prices change, you will be notified immediately. You have the right to accept the new price or cancel without penalty.
• Your booking is not confirmed until payment is received and a confirmation number is issued.

3.3 Traveler Information:

• You must provide accurate passenger information including full names (as they appear in passports), date of birth, gender, and contact details.
• Any errors in passenger names, dates, or travel dates must be reported immediately. Name changes may incur additional fees charged by the airline.
• We are not responsible for denied boarding due to incorrect or incomplete passenger information.

Payment Terms and Conditions

• Payment Methods: We accept various payment methods including credit cards, bank transfers, and other electronic payment gateways as displayed on our platform.
• Payment Processing: All payments are processed through secure, encrypted channels. You authorize us to charge the payment method you provide for the total amount of your booking.
• Currency: Prices may be displayed in different currencies. The final charge will be in the currency selected during checkout, subject to exchange rates.
• Failed Transactions: If a payment transaction fails, we will attempt to notify you. You are responsible for retrying the transaction. Multiple failed attempts may result in booking cancellation.
• Refund Policy: Refunds are subject to the terms and conditions of the airline, hotel, or service provider. We will process refunds to the original payment method within 5-10 business days of approval, though your financial institution may take additional time.
• Service Fees: We charge service fees for our booking facilitation, which are clearly indicated before you confirm payment.

Cancellations and Modifications

• Cancellation Rights: You may cancel your booking subject to the supplier's cancellation policy. Cancellation fees, if applicable, will be deducted from any refund.
• Cancellation Timing: Cancellations must be requested before the check-in/departure date. No refunds are issued for no-shows or cancellations made after this deadline.
• Modifications: Changes to your booking, including date changes or passenger name corrections, may incur additional fees as determined by the service provider.
• Our Cancellation Rights: We reserve the right to cancel bookings if:
  • Payment is fraudulent or unauthorized
  • You violate these Terms and Conditions
  • The supplier cancels the service due to unforeseen circumstances
  • There is a technical error in pricing or availability

Traveler Responsibilities

• You are responsible for ensuring you possess valid travel documents including a valid passport, visas, vaccinations, and any other requirements mandated by your destination country.
• We are not responsible for denied entry, visa rejections, or travel complications arising from inadequate or invalid documentation.
• You must arrive at airports at least 2-3 hours before international flights and 1-2 hours before domestic flights as per airline requirements.
• You are responsible for complying with all applicable laws, customs, and immigration regulations of your destination country.
• You must notify us immediately of any special requirements (medical conditions, mobility assistance, dietary restrictions) during booking.

Limitation of Liability

To the fullest extent permitted by law:

• Third-Party Services: We act as a booking intermediary. We do not operate airlines, hotels, or other travel services. We are not responsible for the acts, omissions, or negligence of third-party service providers, suppliers, or their employees.
• Service Disruptions: We are not liable for flight cancellations, delays, overbooking, weather conditions, mechanical failures, strikes, or any force majeure events.
• Indirect Damages: We are not liable for indirect, incidental, consequential, or punitive damages, including loss of revenue, business opportunity, or data.
• Liability Cap: Our total liability under these Terms and Conditions shall not exceed the amount paid by you for the specific booking in question.
• Website Availability: While we strive to maintain uninterrupted service, we do not guarantee continuous or error-free operation of our website or systems.

Intellectual Property Rights

• All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the exclusive property of Windicon Travel Limited or its licensors.
• You are granted a non-exclusive, non-transferable license to view and use our website for personal, non-commercial purposes only.
• You may not reproduce, distribute, modify, or transmit any content without our prior written consent.
• Unauthorized use of our intellectual property is strictly prohibited and may result in legal action.

User Conduct and Restrictions

You agree not to:

• Use our website for any illegal or fraudulent purposes
• Attempt to gain unauthorized access to our systems or networks
• Transmit any malware, viruses, or harmful code
• Engage in any form of harassment, abuse, or discrimination
• Make false or misleading statements in your bookings or account information
• Resell, redistribute, or commercialize our services without authorization
• Scrape, crawl, or automate data extraction from our website
• Interfere with the normal operation of our website or services
• Create multiple accounts to circumvent restrictions or promotional limits

Data Protection and Privacy

• Your personal information is collected, processed, and stored in accordance with applicable data protection laws and our Privacy Policy.
• We share your information with third-party service providers (airlines, hotels, payment processors) only to facilitate your bookings.
• We employ industry-standard security measures to protect your data. However, no online transmission is 100% secure. You use our website at your own risk.
• You have the right to access, correct, or request deletion of your personal information, subject to applicable laws.
• For detailed information on how we process your data, please review our Privacy Policy.

Communications and Marketing

• By creating an account, you consent to receive transactional communications (booking confirmations, updates, receipts) via email or SMS.
• You may opt in to receive promotional emails, newsletters, and marketing communications. You can unsubscribe at any time by clicking the unsubscribe link in our emails.
• We will not share your email or phone number with third parties for marketing purposes without your consent.

Dispute Resolution and Complaints

• If you have a complaint or dispute, please contact our customer support team via email or the contact form on our website.
• We will investigate your complaint within 5-7 business days and provide a response.
• For disputes with third-party suppliers, you may need to contact them directly. We will facilitate communication where possible.
• These Terms and Conditions shall be governed by the laws of Nigeria. Any legal proceedings shall be conducted in the appropriate courts of Nigeria.

Force Majeure

• We are not responsible for non-performance or delays caused by force majeure events including natural disasters, pandemics, wars, terrorism, strikes, or government actions.
• In case of force majeure affecting your booking, we will make reasonable efforts to reschedule or issue credits for future travel.

Partner Programs and Affiliates

• We may offer affiliate and partner programs allowing users to earn commissions on referred bookings.
• Commission payments are made according to the terms of the specific partnership agreement.
• Partners must comply with all applicable laws and our affiliate program terms. Fraudulent referrals will result in program termination and commission forfeiture.
• Commission payments are processed monthly, subject to verification of valid bookings.

Modification of Terms

• We reserve the right to modify these Terms and Conditions at any time without prior notice.
• Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of modified terms.
• We recommend reviewing these terms periodically for updates.

Severability

• If any provision of these Terms and Conditions is found to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

Entire Agreement

• These Terms and Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Windicon Travel Limited regarding your use of our services.
• This agreement supersedes all prior negotiations, representations, and agreements.

Contact Information

For questions, concerns, or complaints regarding these Terms and Conditions or our services, please contact us: